Cancellation Policy
Last updated: July 31, 2026
Template document — not legal advice. This page is a working template for the SpotJoule beta and has not been reviewed by an attorney. Before relying on it for production use, have it reviewed and customized by a licensed attorney in your jurisdiction.
1. Driver Cancellations
- More than 24 hours before start: full refund of the booking total, minus the $1.00 service fee.
- 1–24 hours before start: 50% refund of the booking total, minus the service fee.
- Less than 1 hour before start, or after start: no refund.
Hourly bookings under 4 hours follow the same windows scaled to the booking length.
2. Host Cancellations
Hosts may cancel a confirmed booking only for genuine reasons (emergency, property unavailable). Host cancellations result in:
- A full refund to the Driver.
- A cancellation fee deducted from a future Host payout.
- Loss of "Reliable Host" badge and potential listing suspension after repeated cancellations.
3. Extenuating Circumstances
Cancellation fees may be waived in documented cases such as natural disasters, government orders, serious illness or injury, death in the immediate family, or property emergencies verified by SpotJoule.
4. No-Shows
Drivers who do not arrive within 60 minutes of the booking start time and do not respond to Host messages are considered no-shows and forfeit the booking.
5. SpotJoule-Initiated Cancellations
We may cancel a booking for safety, fraud, suspected misuse, or violations of our policies. Drivers receive a full refund in these cases; Hosts are not penalized when cancellations are caused by the Driver.
6. How to Cancel
Cancel from the booking detail screen in your SpotJoule account. The refund (if any) is issued automatically to the original payment method.